Auswood Furniture generally offers one year structural warranty on all products.  All our goods come with a warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for other foreseeable losses or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement products are subject to the same warranties as the original.

You are not entitled to any compensation where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due failure to use in accordance with manufacturer’s instructions, using it in an unusual way or failure to take reasonable care.

To make claim, you must provide us PO number, describe the problem precisely and provide evidence (image or a short video clip if more appropriate) to support your claim.

Sofa Warranty

Material – The furniture is free from defects in workmanship, materials and construction for one year from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Warranty fabrics for a maximum of one year in normal reasonable situation.

Wood Frame, Foam & Cushion – The product or part is warranted against defective materials or workmanship for five years, based on reasonable use. If there’s a problem that’s covered by the warranty, the manufacturer will, at its discretion, repair or replace the product or refund. Warranty in wooden frame, foam or cushion materials for a maximum of five years.

Spring System – A Lifetime Warranty on upholstered furniture covers the spring system


All return goods must have proof return authorise number before sending back.

The refunds only in the circumstances that the goods are unopened, unused and remain in the original packaging that you received them.

Dining table must be in a flat pack, otherwise additional freight cost will be applied on top of the normal freight.

Only authorize return note can be attached on the box.

Please DO NOT WRITE OR DRAW ANYTHING on the original box. Additional charge may applied if damage on the box.